Jun 13 2009
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US-Yellow, which is also known as Allied Telephone Directories, Global Directories, Inc., and Global Directories, LLC, was the subject of hundreds of consumer complaints filed with the Attorney General’s Office.
Many consumers reported they mistook the company’s solicitation for a renewal notice from their local yellow pages directory and paid what they believed to be an invoice. An investigation also revealed that the company allegedly enrolled consumers in an automatic renewal plan for the directory without obtaining the consumer’s express, affirmative consent to the automatic renewal and billing provisions.
— Misleading prospective and current customers is one way to prop up Yellow Pages revenues. That is, until you get sued for being dicks.
