Sep 22 2010
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Qwest Denies Request to Opt-Out of Print Advertising
- Mark (20647): Thank you for contacting Qwest. My name is Mark (20647). How may I help you today?
- Current Resident: Hello, I'm trying to figure out how I can get my address off of Qwest's print marketing mailing lists. Could you help me with that?
- Mark (20647): Will you please verify the phone number or account number that you are inquiring about?
- Current Resident: I'm not a customer. I receive advertising from Qwest at my apartment and would like it to stop. That would save me some time, you some money, and the environment a bit of pain.
- Mark (20647): I am unable to assist with that request.
- Current Resident: Do you know of someone I could talk to about that? A contact in marketing, perhaps?
- Mark (20647): Sorry, no.
- Current Resident: That's very disappointing. Surely, there is someone within Qwest who'd think it's smart to NOT send print marketing materials to people who don't wish to receive them. I just need to know who to talk to, a department, an online form, email. Something like that.
- Mark (20647): Is there anything else that I can help you with today?
- Current Resident: Wow, this is very disappointing. I'm sorry to hear that you were unable to assist me with what I believe is a very reasonable request.
- Mark (20647): Thank you for using Qwest.com today. Our goal is to provide you with excellent service and we appreciate your feedback, please take a moment to complete the post chat survey. If you need further assistance, please click here for additional customer service options on Qwest.com. We invite you to learn how to surf safer and smarter online. Click here to visit the Incredible Internet site and get online safety certified.
